1. Overview
This Privacy Policy explains what information WeAfrica ("WeAfrica Ride", "we", "us", "our") collects through the WeAfrica Ride rider and driver apps, and how that information is used.
2. Information we collect
- Account details: name, email, phone number, and profile photo you provide when signing up.
- Trip data: pickup and drop-off locations, routes, fares, and trip status, needed to provide and complete a ride or Marketplace delivery.
- Location data: real-time location while using the app, to match riders and drivers and provide live tracking during a trip.
- Driver documents: licence, national ID, vehicle registration and insurance documents submitted for driver approval.
- Device information: basic technical information such as device type and app version, used for troubleshooting.
3. How we use this information
- To match riders with nearby drivers and complete trips
- To calculate fares and process payments
- To verify driver identity and documents before approval
- To provide customer support
- To improve the safety and reliability of the Service
4. Sharing of information
Riders and drivers matched for a trip can see limited information about each other (such as name, photo, rating, and vehicle details for drivers) needed to complete the trip safely. We do not sell personal information to third parties.
5. Data retention
We retain account and trip information for as long as your account is active, and as needed to comply with legal, tax, or safety-related obligations.
6. Your choices
You can update your profile information in the app at any time. To request deletion of your account or data, contact us using the details below.
7. Contact
Questions about this Privacy Policy or your data can be sent to support@weafrica.net.